By Category

Health For Teens

Health For Teens is a great site with useful information for teens about their health, well-being and development.  The site is localised to Hertfordshire, with information about services available in our locality.

Health for Kids

Health for Kids is a fantastic resource for health-related subjects for children aged 4-11 years.

Exciting activities to enjoy with your child, advice to support their development and lots of other fun stuff.

Chat Health

Chat Health is the school nurse text messaging service for young people aged 11-19 years

  • It is a confidential service but if we have concerns about a young person’s welfare we will activate the robust Safeguarding system to follow up that young person
  • Available Monday to Friday from 9am to 5pm and the young person will receive a bounce back message until the School Nurse on duty can respond. This can be within 24 hours but is normally the same day.
  • Advice on all kinds of health issues such as sexual health, emotional health and wellbeing, bullying, healthy eating and any general health concerns.
  • The text number is 07480 635050


Free, safe and anonymous online support for young people.

XenZone is a provider of online mental health services for children, young people and adults. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

For more information about XenZone, please visit XENZONE.COM. If you’re a parent looking for more information about Kooth, please email PARENTS@XENZONE.COM

View this videofor more about Kooth for young people.

Healthy Young Minds in Herts

Here you can find information about emotional wellbeing and the mental health support available to children and young people in Hertfordshire.  

Whether you are a young person needing support or parent/guardian, professional or a school seeking some support for your young people, Healthy Young Minds can help.


Following the tragic loss of two young playing members through suicide at Welwyn Rugby Club, a few like-minded club members felt they had a social responsibility to offer support, guidance and a friendly ear in a time of need. And that steps should be taken to help destigmatise mental health amongst young men and women.

Mental illness is an often unspoken about issue and is sadly the biggest killer of young men in the UK aged 22 to 42. If you have a physical injury you report it to your coach and seek advice and go see the club physio, but with mental issues you soldier on and hope it goes away.

Helped by some other likeminded club members JOCA (Just One Click Away) was born.

What is JOCA?

JOCA is Welwyn Rugby Club's welfare committee dedicated to promoting and ensuring pastoral care and general well-being for all members of our club. Our club is a family and like all families we look after each other. We aim to nurture a culture within the club where we talk to each other, and support each other rather than bottle things up and allow them to get out of control or to cause it isn’t a weakness to need a friendly ear (even if you’re a bloke) We start this with our minis buddy system and promote this ethos right from 7 to 70 across the club.

Aims and objectives

  • To offer WRFC members, players and VP’s, support, guidance and a friendly ear
  • To destigmatise mental illness in young men and women of all ages
  • To get our young men and women to talk and be open with each other
  • To improve mental well-being and make it as important to physical fitness
  • To notice the signs and to offer support
  • To change the whole ethos of the rugby club from 7 years to 70 years as regards mental health support and general well-being

Signpost Counselling

Signpost provides counselling, coaching and other support to help young people living in South and West Hertfordshire overcome problems in their lives. 

The most common difficulties they faced were:

•  Problems with relationships in the home and at school
•  Depression and anxiety
•  Identity issues to do with gender, ethnicity or sexuality
•  Coping with the impact of abuse, both physical and emotional
•  Low self-esteem

What we offer:

We are different from many providers because we use private but easy-to-get-to premises, our appointments are mostly outside of school/work hours, we are independent from  the adults in your life (except for when you want us to include them or we have to tell them something to keep you safe), and, whenever possible, we respond to your needs on your terms.  Our services differ according to your age:

  • When we have funding, 11-12 year-olds can join one of our groups, such as ‘Dealing with Feelings’ group
  • 13-18 year-olds who are unable to access support from their School, GP or Child and Adolescent Mental Health Services can receive 12 sessions of free counselling or coaching.  If your needs are really serious we may agree form you to progress to longer-term counselling for young people with enduring or recurring difficulties.  There may be a wait and you are unlikely to see the same counsellor.
  • 19-24 year-olds who are not eligible to access Adult Mental Health Services can receive on-going counselling, but there is a charge of £8-£25 depending on earnings

Tilehouse Counselling

Tilehouse Counselling provides professional counselling for young people in Hitchin and North Herts. This service is offered to any young person between the age of 13 and 19 who feels in need of support. For those in employment we ask for an affordable contribution to our costs. Counselling is free for the unwaged.

"I don't need to cut anymore because I can talk about things"

"I'm still sad about losing my Nan, but not devastated any more"

When is counselling useful?

Young people come for counselling for all kinds of reasons. The kinds of things you might want to talk through might include:

  • Anxiety and depression
  • Self-esteem and confidence
  • Relationships
  • Drug, alcohol and food-related issues
  • Abuse and neglect
  • Self-harming and suicidal thoughts
  • A traumatic experience like abuse, violence or a significant change or loss
  • Health including sexual health
  • Bereavement and loss
  • Sexuality and gender identity
  • Bullying, racism and sexism
  • School stress and academic pressure


What you tell you Counsellor is confidential, and you can expect what you say to be treated with sensitivity, respect and discretion. However, in order to ensure the quality of counselling, all counsellors have regular consultative support in supervision. Identifying details of individual clients are witheld. The only circumstances in which confidentiality would be broken is when a counsellor considers someone to be at risk of serious harm. Ideally, and in the majority of cases this is done with a client's full knowledge.

For more information contact us

Phase Hitchin

Our vision at Phase is to work alongside young people in Hitchin to promote wellbeing and resilience.

Growing up is full of challenges and hard decisions. Phase exists to support the development of wellbeing in young people. We want to be there for young people, to provide support, encouragement and help equip them for the future.

We believe in diversity, and so we want our work to reflect the variety of young people we meet.

Our motivation and passion is built on our Christian values. We create supportive and inspiring programmes which are open to all. We want to create spaces to help all young people to explore, belong and contribute in all areas of their lives

The Ollie Foundation

In 2016, three parents who had all lost their teenage sons to suicide, vowed to do all they could to prevent other families suffering similar tragedies. And so The OLLIE Foundation was born.

The OLLIE Foundation (One Life Lost is Enough) is a registered charity funding suicide intervention skills training for adults working with young people. This training enables professionals to identify warning signs and provide a pathway to help combat suicidal thoughts.

Click to read more about the foundation’s ASIST and safeTALK training.

Why OLLIE training courses are so vital

  • Suicide is the biggest killer of young people under the age of 35 in the UK
  • In 2014 a total of 1,556 young people took their own lives
  • On average, four young people end their own lives each day

The work of The OLLIE Foundation is about raising awareness of these terrifying statistics and creating a community of adults trained in vital suicide intervention skills.